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Southwark Labour’s transport lead slams Network Rail for poor service at London Bridge


19 January 2015
Southwark Labour’s cabinet member for transport is calling on Network Rail to improve services at London Bridge station, where passengers have faced long delays, cancellations and extreme over-crowding since the New Year, as a result of major improvement works at the station.

Cllr Mark Williams has written to Network Rail’s London and South East Route Managing Director, David Ward, outlining his concern about the poor service passengers have experienced recently at London
Bridge, as well serious safety concerns about the dangerous levels of queuing and overcrowding at the station. Cllr Williams said he has experienced first hand the “considerable delays and extremely poor services” at the station.

In his letter Cllr Williams said:


“We welcome the transformation of London Bridge station and the benefits that it will bring for local residents, businesses and commuters…However, we are deeply concerned about the extremely poor service that passengers have experienced recently, in particular since the New Year’s break.”

“Services have been cut back further than originally stated, remaining services are late, over-crowded, subject to last minute cancellation or destination change…Like many people who use this station I and many of our staff have experienced considerable delays and witnessed first hand the over-crowding and
extremely poor services.”


Cllr Williams has also criticised Network Rail for cutting additional services without adequate communication to passengers, urging Network Rail and the train operating companies to “make all efforts to at the very least operate the services advertised pre-Christmas and re-instate those cut last week, and to look again at the services that have been reduced.”

Cllr Williams said:


“Passengers at London Bridge have faced unacceptably poor service since the New Year, which is why I have written to Network Rail to demand action. Passengers on services into London Bridge have faced annual fare rises and rightly expect the best possible, and reliable, service to be provided – even during periods of major improvements.” 
 
“We welcome the transformation of London Bridge station, but it is not acceptable that the improvements are coming at the cost of serious delays, cancellations and extremely poor services at the station.”


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